Loading

KGVIP (operated by King Gaming Limited) holds a full gaming license issued by the Isle of Man Gambling Supervision Commission (GSC).

The GSC was established in 1962 and is one of the best-known and well-respected regulators in the world.

In addition to licensing and regulating physical casino activities (casinos, entertainment and slot machines, betting shops and lotteries), the GSC also regulates all online gaming activities for which King Gaming is licensed.

The GSC adheres to the core principles of service so as to ensure the fairness and impartiality of license holders to provide and ensure players get real bonus.

KGVIP only uses software and games accepted and approved by the GSC and in addition to our own commitment to maintaining high standards, we undergo regular review by the GSC to ensure that our platform, products and services remain fair and safe for both our customers and the company.

The Isle of Man Online Gambling license granted to King Gaming ensures the legality, protection and fairness of our business.

 

You can find us on the Isle of Man Gambling Supervision Commission website licence holders page here.

 Protection of funds and core principles

In the Isle of Man, we ensure that all gaming license operators have a complete protection system for all players’ funds. This means that your deposits, winnings, bonus or any funds you hold in your KGVIP player account remain safe and protected at all times as a matter of law.

Consumer protection is important for the Isle of Man Gambling Supervision Commission and this is clearly evident in the three core principles of gaming commission.

1. to keep the gambling industry crime free.
2. to protect the young and those at risk.
3. to ensure that the services offered by licence holders are fair and that players receive their true winnings

Both Customers and the Isle of Man licensed gambling operators enjoy the benefit from a number of protections. One of these protections is that all Isle of Man licensed Operators must ensure that 100% of player's money remains protected at all times.

 

As part of our commitment to ensuring that the games we offer remain fair, KGVIP only takes games from top providers.  This means that we also ensure all of our games are both tested and certified by the best in the business.

KGVIP guarantees that all of our games are tested to the highest of standards, by the most experienced and well respected test companies in the world.

 

At KGVIP, we take both the safety and happiness of our customers very seriously and we do everything in our power to ensure that the KGVIP experience exceeds your expectations.

While we do try our very best, we also recognize that there may be times where you are not be happy with our services and we offer your the opportunity to raise your concerns with us directly.

Should you wish to make a complaint, you should first contact our support team via email and provide as much detail as possible about your issue.  The more detail you can provide, the faster we can assist you.

Our support team will try their very best to rectify your issue within 24 hours of receiving your email however, please note that we may request further information from you in order to diagnose your issue or query.

 

If you are not satisfied with the resolution or status of your complaint, you can request that the issue be escalated to our management team - we will do everything in our power to rectify your issue and ensure that you are are happy with the outcome.

 

If for any reason, you are still unsatisfied, you have the right to further escalate your complaint to the Isle of Man Gambling Supervision Commission who will act as independent investigator and adjudicator.